we offer cost effective crm services
Businesses have been unable to replicate the value of a traditional conversation with their customers. As modern tools and channels have evolved towards scale, a connection to the customer has been lost, where most feel underwhelmed, undervalued and unheard. But with seismic shifts in Ai, tech and social behaviours, the sacred connection between a business and its customers is about to become more valuable than ever before.
BUSINESSES NEED TO LEAN INTO THE INNOVATIONS AND THE OPPORTUNITIES AVAILABLE within their crm tools
committed to Customer Actions
We use CRM as a lever in value creation, which can move the business forward with clear ROI and measurement.
Smarter on Internal Resource
We ask more from CRM tools, to alleviate internal resources with automation, structured workflows and Ai where viable.
Source of Truth for decision making
We elevate the role of CRM, as an enabler for informed decisions, confidence and effeciencies across the business.
future fit with first party audience data
We focus on owned data across owned channels, to reduce the reliance on external algorithms and competitor noise.
CUSTOMER SUCCESS CAN BE ACHIEVED with crm EXPERTs WHO UNDERSTAND crm systems
CORE CARE
A reliable, trusted CRM that teams actually use across the business
£595/
Per month
Includes:
- Pipeline structure audit and corrections
- Data cleansing routines and management
- System health checks and resolutions
- User guidelines and process documentation
growth engine
A CRM that actively improves team efficiency and decision-making
£1,250/
Per month
Includes:
- CRM architecture improvements and optimisations
- Workflow automation build and launch
- Custom dashboards aligned to business objectives
- Data model enhancement for
cross-team usage
REVENUE OPS
A fully aligned revenue drive built on a defined CRM strategy
custom
Includes:
- End-to-end funnel design for customers
- CRM stack integration and processes
- Cross-functional stakeholder alignment
- Ongoing CRM roadmap and project prioritisation
increased customer engagement for businesses across industries
Our work has elevated how businesses connect with their customers.
CRM First increased the number of 1-2-1 sales discussions for a client at a known trade event, which enabled their sales leads to attribute clear measurement and ROI across future activations.
SAM SOUTHON
Managing Director
29%
Increase in 1-2-1 sales discussions
11%
Increase in sales conversions
CRM services are crucial for recruitment. When we enlisted the work of CRM First, we focussed on the 'suitability' between candidate and role, with an immediate lift in viable applications.
gavin pitts
Managing Director
32%
Increase in third stage interviews
48%
Increase in candidate open rates
CRM First built an activation which increased downloads, with a successful reward scheme and feedback initiative. We increased our customer base, learn't more about our business.
Eva Mitchell
Creative Director
54%
Increase in app registration
78%
Increase in 21 day retention
CRM First was instrument in how we attracted clients to our business, which would showcase how we retain would-be candidates within our CRM and how we select the viable candidate for the role.
Ryan Cooper
Managing Director
75%
More job application
64%
Increase in application success
Frequently Asked Question's
What CRM platforms do you support?
How quickly can you get started?
What do you need from us to get started?
Do I need to commit to a long-term contract?
Can you customise services to fit our business?
Still have question? let’s contact with me
MIDDLE 8 is BUILT ON 20 years experience In DIGITAL ENGAGEMENT
Our business model is lean and innovative, built on the same principles we recommend to clients. Driven via hands-on expertise in CRM, PESO, CX, UX and scaled via Ai solutions, we can recommend flexible routes in B2B communications without the inflated SOWs.
Started in 2022, Middle 8 Digital (13914445), an umbrella for our services B2B industries and Fortune 500 businesses.
Started in 2022, Middle 8 Digital (13914445), an umbrella for our services B2B industries and Fortune 500 businesses.
Let's work together
Whether its routine CRM maintenance or scaled customer activations